We at Century 21 Real Estate LLC and the family of companies at
Realogy Corporation, our owner, (referred to as "Century 21 Real Estate LLC,"
"we," "us," or "our") recognize the importance of protecting the privacy of
certain information ("Information") collected about our customers and
prospective customers (referred to as "Customers," "you" or "your"). This
privacy statement discloses what information we gather, how we use it, and how
to correct or change it. At Century 21 Real Estate LLC it is our intention to
give you an understanding about how we collect your Information and the use we
make of it in the course of our business.
Century 21 Real Estate LLC does not own, operate or control the web sites of
our franchisees or sales associates (collectively “Franchisee(s)”). This Policy
does not apply to a Franchisee's web site or to a Franchisee’s collection, use,
storage and disclosure of personal information about you (“Personal
Information”). Franchisees may also use e-mail campaigns and other methods of
telephone, electronic, and direct mail solicitation without our consent or
knowledge, and are solely responsible for their content and methods of
identifying and contacting addressees.
When Personal Information is sent by a Franchisee to us as described in this
policy, it will be treated in accordance with this policy as described below.
Century 21 Real Estate LLC gathers two types of information about Customers:
data that Customers provide through optional, voluntary registration on our
sites; and data Century 21 Real Estate LLC gathers through aggregated tracking,
mainly by tallying page views throughout our sites. Such information enables us
to tailor our content to fit Customers' needs better and to help our
advertisers understand our audience. Because Century 21 Real Estate LLC derives
its revenue mainly from advertising and e-commerce, providing such aggregated
data is essential to keeping our service free to Customers. However, be assured
that Century 21 Real Estate LLC will not disclose personal Information to third
parties without your consent, except as may be noted in this Privacy Policy or
disclosed to you when the Information is submitted.
Please note that when you submit a request through this web site to be
contacted by a Franchisee or Century 21 Real Estate LLC sales office, and/or to
obtain information regarding a property listing from such Franchisee or sales
office, your Personal Information will be submitted directly to a Franchisee,
and we do not control, nor are we responsible for, the use and handling of such
Personal Information by any Franchisee(s).
Optional registration
We collect information by specifically requesting it from you. Generally this
occurs when you register at a site or request information or a service.
Usually, the Century 21 Real Estate LLC sites and Century 21 Real Estate LLC's
service partners use your information to operate the sites and to deliver
services. Century 21 Real Estate LLC sites also use your information to inform
you about other products or services available from Century 21 Real Estate LLC
and its affiliates.
Usage tracking
Use of Internet Protocol ("IP") Addresses :
An IP address is a unique number that is automatically assigned to your computer
whenever you're surfing the Internet so that your computer can be identified by
the main computers, known as "Web servers," that "serve up" Web pages.
Century 21 Real Estate LLC and/or its affiliates collect IP addresses for the
purposes of system administration, to report aggregated information to our
advertisers, and to audit the use of our site. When Customers request pages
from Century 21 Real Estate LLC's and/or its affiliates' sites, our servers log
the Customers' IP addresses. We do not normally link IP addresses to anything
personally identifiable, which means that a Customer's session will be logged,
but the Customer will remain anonymous to us. We can and will use IP addresses
to identify a Customer when we feel it is necessary to enforce compliance with
our site terms of use or terms of service or to protect our service, site,
customers or others.
Use Of Cookies
What are cookies? Cookies are small pieces of information that a Web site sends
to yours computer for record-keeping purposes, which information is stored in a
file on your computer. Cookies make Web surfing easier for you by saving your
preferences so that we can use the saved information to facilitate your use of
our Web site when you return to the site. Cookies do not tell us your
individual identity unless you have chosen to provide it to us. We never save
passwords or credit card information in cookies. The use of cookies is an
industry standard, and as such, you'll find that most major Web sites use them.
By showing how and when Customers use a site, cookies help us see which areas
are popular and which are not. Many improvements and updates to the site are
based on such data as total number of visitors and pages viewed. This
information is most easily tracked with cookies. We use the information from
cookies to provide services better tailored to our Customers' needs.
Most cookies expire after a defined period of time, or you can delete your
cookie file at any time. Most browsers are initially set up to accept cookies.
You can reset your browser to refuse all cookies or indicate when a cookie is
being sent. However, note that some parts of Century 21 Real Estate LLC and/or
its affiliates' services will not function properly or may be considerably
slower if you refuse cookies. For example, without cookies, you will not be
able to set personalized preferences, and/or may have difficulty completing
marketing transactions.
Century 21 Real Estate LLC and/or its affiliates have two primary uses for its
cookies. First, we use them to specify a Customer's preferences. For example,
Customers can specify keywords across several categories or markets so you
don't have to tell us repeatedly about certain features in the home you are
seeking. Second, we use cookies to track Customers' Web site usage trends and
patterns. This helps us understand our Customers' needs better and improve
areas of Century 21 Real Estate LLC's and/or its affiliates services that our
Customers find valuable. While both of these activities depend on the use of
cookies, you have the option of disabling the cookies via your browser
preferences.
You may occasionally get cookies from our advertisers. Century 21 Real Estate
LLC and/or its affiliates do not control these cookies. The use of advertising
cookies sent by third-party servers is standard in the Internet industry.
As a general rule Century 21 Real Estate LLC will not disclose any Personal
Information in a manner that connects you with the Personal Information, except
when we have your permission or under special circumstances, such as when we
believe in good faith that the law requires it or under the circumstances
described below. We may use third party service providers to perform services
on our behalf, and we provide Personal Information to such providers solely for
the specific services that they are performing. These service providers are
prohibited from using or disclosing Personal Information for any other purpose.
The following describes some of the ways that your Personal Information may be
disclosed.
Business Partners & Sponsors: Century 21 Real Estate LLC may disclose some
or all of your Personal Information to business partners or sponsors, but this
use will be specifically described to you prior to data collection or prior to
transferring the data. Many promotions offer opportunities to request
additional information from sponsors. By requesting more information, you give
Century 21 Real Estate LLC permission to transfer your Personal Information to
the sponsor so they can fulfill your request. In many instances, only your
e-mail address will be shared. If more Personal Information will be shared with
the sponsor, you will be notified prior to the transfer.
Third Party & Aggregate Data: From time to time, you may be offered the
opportunity to receive materials or special offers from third parties. If you
opt to receive information from these third parties, Century 21 Real Estate LLC
will (with your permission) share your name and e-mail address with such third
parties. Under confidentiality agreements, Century 21 Real Estate LLC may match
Personal Information with third party data. Also, Century 21 Real Estate LLC
may keep track of what portions of the Web site Customers are visiting and
other Customer statistics, and aggregate this information to help us create a
better experience for users of our Web site. This is all done without knowing
your name or other Personal Information in order to describe our viewers and
services to prospective partners, advertisers, and other third parties, and for
other lawful purposes.
Other: Unless otherwise prohibited by law or our contractual obligations,
Century 21 Real Estate LLC may also disclose Personal Information or other
information about you if required to do so by law, court order, or as requested
by a governmental or law enforcement authority, or under the discovery process
in litigation, investigations and prosecutions, or in special cases when we
have reason to believe that disclosing this Information is necessary or
advisable, including but not limited to, the following situations: to perform,
maintain or enforce contracts with our Customers, Franchisees, or others; to
protect the rights or property of Century 21 Real Estate LLC, our affiliates,
employees, service providers, Customers or others; to identify, contact or
bring legal action against someone who may be violating Century 21 Real Estate
LLC's terms of use or terms of service, or may be causing injury to or
interference (either intentionally or unintentionally) with any of Century 21
Real Estate LLC’s rights or property, other Century 21 Real Estate LLC
Customers, or anyone else. Century 21 Real Estate LLC may disclose or access
account Information when we believe in good faith that the law requires it and
for administrative and other purposes that we deem necessary to maintain,
service, and improve our products and services.
Except as otherwise permitted or required by law, we will not collect, use, or
disclose your Personally Identifiable Information without your consent.
Generally, by providing us with your Personally Identifiable Information, you
are communicating your consent to our collection, use and disclosure of such
Information for the purposes for which you provided the information to us, and
as described in this Policy.
In case you change your mind or some Personal Information changes (such as your
zip code or e-mail address), we will try to provide a way to correct, update or
remove the Personal Information that you give us. We also give you the
opportunity to control the communications we direct to you. We offer Customers
the opportunity to "opt out" of having Personal Information shared with parties
outside of Century 21 Real Estate LLC and/or its affiliated companies. If a
Customer wishes to update Personal Information or objects to any usage provided
herein for any reason, he/she may e-mail the requested change to:
c21.privacy@realogy.com
You should be aware that when you are on Century 21 Real Estate LLC's and/or its
affiliates' sites you could hyperlink or be directed to other sites that are
beyond our control and/or outside our service. For example, if you "click" on a
link to a Franchisee or sales office web site, or to a banner advertisement or
a century21.com search result, the "click" may transfer you off the
century21.com site. These other sites may include sites of advertisers,
sponsors and partners that may use Century 21 Real Estate LLC's and/or its
affiliates' logo as part of a co-branding agreement.
Franchisee sites and these other sites may send their own cookies to Customers,
collect data, or solicit Information.
Century 21 Real Estate LLC and its affiliates do not control Franchisee and
sales office sites or such other third party sites, and, therefore, are not
responsible for their contents or the hyperlinks or advertising they choose to
place on such sites. Century 21 Real Estate LLC's and/or its affiliates'
inclusion of hyperlinks to these sites do not imply any endorsement of the
material on such sites or any association with their operators. Century 21 Real
Estate LLC's policy does not extend to anything that is inherent in the
operation of the Internet, which is beyond Century 21 Real Estate LLC's and its
affiliates' control.
Once you link to a third party web site and leave our Web Site, your
interaction with these third party web sites will no longer be governed by our
Terms of Use or Privacy Policy. These third party web sites may have separate
privacy and data collection practices, and security measures. Given that we
have no control over these third party web sites, we have no responsibility or
liability for the practices, policies and security measures implemented by such
third parties on their web sites. We encourage you to contact these third
parties to ask questions about their terms of use, privacy practices, policies
and security measures before disclosing Personally Identifiable Information on
linked web sites.
Please keep in mind that whenever you give out information online (for example,
via message boards or chat) that information can be collected and used by
people you don't know. While Century 21 Real Estate LLC and its affiliates
strive to protect their Customers' information and privacy, we cannot guarantee
the security of any information you disclose online, and you disclose such
information at your own risk.
Information (including Personal Information) that you submit to Century 21 Real
Estate LLC through our web site will be collected and processed by us and/or
our service providers at our facilities located in the United States.
Therefore, by browsing our web site and communicating electronically with us,
you acknowledge and agree to our continued practice of collecting and
processing of your Personal Information in this manner.
Is my Information secure from others using the Century 21 Real Estate LLC site?
The security of all information associated with our Customers is an important
concern to us. We exercise reasonable care in providing secure transmission of
your information from your computer to our servers. Unfortunately, given that
we do not control transmissions or traffic over the Internet or through third
party communication service providers, we cannot guarantee or warrant the
security of such transmissions or your Information, and we have no
responsibility or liability in connection with such transmissions. As a result,
while we strive to protect your information, Century 21 Real Estate LLC and its
affiliates can't ensure or warrant the security of any information you transmit
to us or from our online products or services, and you do so at your own risk.
Once we receive your transmission, Century 21 Real Estate LLC uses industry
standard efforts designed to safeguard your information, such as firewalls and
Secure Socket Layers.
By using this site, you signify your agreement to Century 21 Real Estate LLC 's
Privacy Policy.
IF YOU DO NOT AGREE WITH THIS POLICY, PLEASE DO NOT USE THIS SITE. Century 21 Real Estate LLC reserves
the right, in its sole discretion, to modify, alter or otherwise update this
Privacy Policy ("Revised Policy") at any time without prior notice. Such
Revised Policy shall be effective immediately upon posting, and shall govern
your rights and our obligations with respect to the use, disclosure and
protection of your Information as of such posting. You should check this Policy
periodically for, and read carefully, any such Revised Policy if you are
concerned about how your Information will be used and before continuing on with
your use of this Web Site. Your continued use of this Web Site following the
posting of such Revised Policy signifies your agreement with such Revised
Policy.
